Refund and Return Policy

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Refund Eligibility

Our policy lasts 30 days. If 30 days have gone by since your purchase was delivered, unfortunately we can’t offer you a refund or exchange.

We do not accept cancellations once your order is placed. However, we will refund you when you return your order according to this policy.

To be eligible for a return and refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not offer refunds for slower than expected shipping and delivery.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer or original warehouse; if you do, it will not be eligible for a refund.

Refunds
Once your return is received and inspected at our headquarters, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10-15 business days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@eCatShop.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded, unless you purchase Seel Return Assurance. You can purchase Seel Return Assurance at checkout if you want the option to return and receive a refund. If you choose to not purchase Seel Return Assurance, your order is final sale. You can learn more about Seel Return Assurance here. 

Some exceptions may apply, such as damaged order upon receipt.  We will need a photo sent to us within 3 business days of delivery to show the damage.

Defects or Damage
We will replace or refund items if they are defective or damaged. You will need to email us a photo of the damage in the original packaging within 3 days of receipt of your order.  Email your photo to returns@ecatshop.com.

If you need to exchange it for the same item, send us an email at returns@eCatShop.com and send your item to: eCatShop.com, 5138 South 2350 West, Roy Utah US 84067.

If the customer starts a chargeback or dispute with their bank or credit card issuer before contacting eCatShop.com to attempt to resolve your dispute, the customer will be going against this returns and refund policy. Once a chargeback or dispute is issued through the customer's bank or credit card and the dispute is found in eCatShop.com's favor, the customer will no longer be eligible for a refund.

Our point is, reach out to us with your issues so we can work with you to make it right.

Shipping

If you purchase Seel Return Assurance for eligible items in your order, please use the Seel Return Portal to return your eligible items.  You can learn more about the Seel Return Assurance policy here.  If you do not purchase Seel Return Assurance along with your order, the order is subject to the standard return policy.

To return your product, you should mail your product to:

eCatShop.com, 5138 South 2350 West, Roy Utah 84067

You will be responsible for paying for your own shipping costs for returning your item, unless it is defective or damaged.  If it is defective or damaged, please contact us and send a photo (in original packaging) to returns@ecatshop.com.

Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Cancellations

We do not accept cancellations of any orders once the order starts processing. We do, however, accept returns for a refund. If you find you do not want the item you ordered, please return it in accordance with our return policy above.

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